Contact us
Please note all calls to our offices may be recorded for training and quality purposes
In an emergency 24/7
Call 0800 111 999
Please do not call Opal in the event of a gas leak.
If you smell gas, call the gas emergency number on 0800 111 999 immediately.
In the event of an emergency:
Do not smoke or light matches
Do not turn electrical switches on or off
Open doors and windows
Turn off the meter at the control handle unless the meter is in the cellar
Call the National Gas Emergency number (0800 111 999)
Our standard working hours are from 08:30 to 17:00, Monday to Thursday, 08.30 to 13.30 Friday (excluding bank holidays) and there are several ways you can contact us:
admin@opal-utilities.com
0330 400 4444
Write to us at: Opal Utilities Ltd, PO Box 818, Harrogate, HG1 9XE
https://enalytics.co.uk/ this will take you directly to your Opal Utilities account where you can submit a reading, request a copy invoice or download an account statement.